There are few people who browse the internet and yet do not play online slots. While most of them are old timers, there are some who have joined recently and these new players do not know about the rules of the site. When they face any problems with online slots, they do not know whom to approach and who to ask for the solutions of such problems. The best option for such people is to check out the FAQ (or frequently asked question) section of the online casinos. These sections cover most of the commonly asked questions and have the proper answers for them.
In case the FAQ section of the online slots sites does not have the answer to any particular problem, and this is a rare situation, one can always email the help section of the online gambling portals. Most such online gambling houses have dedicated help staffs that are there to take care of the site and also to help new players in case they face a problem which is not answered by the answers in the FAQ section. Just send them an email and your problems with the online slots will be soon resolved.